Refund policy

Return & Refund Policy

Last updated: 1/20/2026

At PrintDirect.shop, we specialize in custom printed marketing materials. Because each order is made-to-order for your business, our ability to accept returns is limited.

1. Non-Returnable Items

Except as described below, all sales are final. We generally cannot accept returns or provide refunds for:

  • Customer mistakes in artwork, spelling, layout, or design.
  • Color variations between on-screen previews and printed products.
  • Minor variations in cutting, folding, or finishing within industry standards.

Please carefully review your artwork and order details before checkout and before approving any proof.

2. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or materially different from the approved proof or order confirmation:

  • Contact us at info@printdirect.shop within [7] calendar days of delivery.
  • Include your order number, description of the issue, and clear photos of the product and packaging.

After reviewing, we may, at our discretion, offer one of the following:

  • A reprint of the affected items at no additional charge, or
  • A partial or full refund to your original payment method.

We may require that you return or destroy the defective items before we issue a reprint or refund.

3. Shipping Damage

If damage appears to have occurred in transit:

  • Keep all packaging and damaged items.
  • Notify us within [7] calendar days with photos of the packaging and products.

We will work with the carrier and you to resolve the issue in line with Section 2 above.

4. Order Changes & Cancellations

  • Order changes or cancellations are only possible before production begins.
  • Once printing or production has started, the order cannot be canceled and is non-refundable.

If you need to change or cancel an order, contact us immediately at info@printdirect.shop with your order number. We cannot guarantee we will be able to accommodate changes.

5. Refund Method & Timing

Approved refunds will be processed to your original payment method. Processing times may vary depending on your bank or payment provider, but typically appear within [5–10] business days after approval.

6. Contact

For any return or refund questions:
Email: info@printdirect.shop
Address: 2571 NW 4th Ct, Fort Lauderdale, FL 33311